Signs it is time to switch
Most businesses switch for the same handful of reasons:
- Tickets sit for days, or the same problems keep coming back.
- You can’t get a straight answer on what you are paying for.
- Nobody can show you that backups work or that every computer is patched.
- Your insurer asks security questions your provider can’t answer.
- The provider is too far away to come on site when needed.
Before you give notice
Check your agreement for the notice period and any early-termination terms. Then make sure your business, not just the provider, holds the keys:
- A global admin account for Microsoft 365 or Google Workspace in your name.
- Login access to your domain registrar and DNS.
- Admin access to the firewall, Wi-Fi and any servers.
- A list of software licenses, renewals and vendor accounts.
- Any documentation, network diagrams and password records they keep.
How a clean handover works
A good new provider runs the transition, not you. We start by documenting your current setup and confirming access to every system. Then we roll out our monitoring, EDR and backup tools alongside the old ones, so there is no gap in protection. Once ours are confirmed working, the old provider’s tools are removed and support switches over on an agreed date.
Most clients keep the majority of their existing hardware. We identify what actually needs replacing during onboarding instead of starting with a rip-and-replace.
Avoiding lockouts
The biggest risk in a switch is losing access to something only the old provider controlled, such as the domain, the firewall or a backup account. Confirming that access before notice is given removes almost all of that risk. If the old provider is slow to hand things over, we work through vendor recovery processes with you.